Privacy Policy

Privacy Statement
Cheshire Minds CBT Therapy

At Cheshire Minds, your privacy and confidentiality are of the utmost importance to us. This statement explains how we collect, use, and protect your personal information when you use our services or visit our website.

1. Who We Are
Cheshire Minds is a private Cognitive Behavioural Therapy (CBT) service committed to providing safe and professional therapeutic support.

2. Information We Collect
We may collect the following types of personal information:
Name, address, email, and phone number.
Date of birth and emergency contact details.
Relevant medical or mental health history (only where necessary for therapy).
Information you provide during therapy sessions or through our website contact form.

3. How We Use Your Information
We use your information to:
Arrange and provide therapy sessions.
Communicate with you about appointments and services.
Maintain accurate records in line with professional and legal requirements.
Improve our website and services.
We will never sell or share your information with third parties for marketing purposes.

4. Confidentiality and Data Sharing
Your therapy sessions are confidential. Information will only be shared in the following circumstances:
If required by law (e.g., safeguarding concerns, risk of harm to self or others).
With your explicit consent, for example, when liaising with your GP or other health professionals.

5. How We Store Your Data
Records are kept securely in line with UK GDPR and Data Protection Act 2018 requirements.
Electronic records are stored on encrypted, password-protected systems.
Records are retained for a minimum of 7 years, after which they are securely destroyed.

6. Your Rights
Under UK data protection law, you have the right to:
Access the information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information (where applicable).
Restrict or object to the processing of your data.
To exercise these rights, please contact us using the details below.

7. Cookies and Website Use
Our website may use cookies to improve user experience and monitor site traffic. You can disable cookies in your browser settings at any time.

8. Contact Us
If you have any questions about this Privacy Statement or how your information is handled, please contact:
Cheshire Minds
📧 info@cheshireminds.co.uk
📞 07353 173275